Policies & customer information

The practical details, all in one place.

Use these pages when you want more detail about ordering, delivery, privacy, cancellations or replacements.

Customer information

Choose the topic you need.

What to do if you need to change an order or raise a product issue.

How the static site uses browser storage for My Order and what is not stored by the website.

Service area, delivery charges, pickup and fulfilment information.

How information shared through the website and enquiries is handled.

How the website catalogue, order request, confirmation and payment process works.

Ordering question?

The guide explains the four-step order journey and answers the most common pickup, delivery and payment questions.