Delivery & Pickup Policy

DELIVERY & PICKUP POLICY

1. Service area

The website uses the current owner-approved PIN master to show whether normal delivery is presently available for a 6-digit PIN.

A positive PIN result means delivery is normally available; it does not guarantee a delivery slot or a fixed delivery charge. Product availability, the final order amount, delivery details and any delivery charge are confirmed with the customer before the order is final.

If a PIN is not listed or normal delivery has been paused for that PIN, the customer may still send the full order or enquiry. Aparna's Delish Tasty Foods will confirm the available arrangement on WhatsApp. Kamothe pickup or another agreed arrangement may be discussed instead. An unlisted or paused PIN is not an automatic rejection of the request.

2. Delivery charges

Delivery charges depend on distance and the delivery method/provider used. Any delivery charge is confirmed with the customer for the specific order. A website product estimate does not include a delivery charge unless the business has explicitly confirmed one.

3. Pickup

Pickup for confirmed orders is available from Shop No. 2, The Dream, Plot No. 6, Sector 6A, Kamothe, Navi Mumbai, Maharashtra, 410209, India.

Current published business hours: Monday to Saturday, 10:00 AM to 5:00 PM.

Please confirm the pickup time with us before travelling.

4. Delivery and pickup timing

Pickup and delivery times are agreed individually for each order and should be treated as estimates rather than guaranteed times. The business will provide the best available timing information when the order is confirmed or arranged, but transport, traffic, third-party delivery or other operational delays may affect the actual time.

5. Third-party delivery providers

Aparna's Delish Tasty Foods may use Porter or another third-party delivery provider. Information reasonably needed to complete the delivery, such as the customer's name, phone number, delivery address and relevant delivery instructions, may be shared with that provider.

6. Customer responsibility and failed delivery

Customers should provide a correct phone number, complete delivery address and any practical delivery instructions requested by the business, and should be reasonably available to receive the order at the agreed location/time.

If delivery cannot be completed because the customer is unavailable, cannot be contacted, or has supplied an incorrect or incomplete address, the delivery provider may return the order. Where another delivery attempt is required for those reasons, an additional delivery charge will apply based on the delivery method/provider charge for the new attempt.

7. Damaged or incorrect items

If an item arrives damaged, incorrect or with a product-quality issue, contact Aparna's Delish Tasty Foods as soon as possible using the phone/WhatsApp details on the website. Please provide the order details, a clear description of what happened and relevant photographs where possible so the issue can be reviewed promptly.

Eligible cases are handled under the Cancellation & Replacement Policy.

Nothing in this policy is intended to limit rights that cannot lawfully be excluded.