Cancellation & Replacement Policy

CANCELLATION & REPLACEMENT POLICY

1. Before confirmation and preparation

A website or WhatsApp order request is not automatically a confirmed order. If you need to change or withdraw a request, contact Aparna's Delish Tasty Foods as soon as possible. Before preparation has started, the business will confirm whether the requested change or cancellation can still be accommodated based on the current order status.

2. Once preparation has started

Once preparation of a confirmed order has started after the agreed token/advance or other required initial payment has been received, the order cannot be cancelled. This applies to standard and bulk orders once they have entered preparation under the agreed payment arrangement.

3. After successful delivery or pickup

Because the products are food items, unnecessary returns, cancellations or exchanges are not accepted after the correct order has been successfully delivered or collected in acceptable condition.

This does not prevent a customer from reporting a damaged item, incorrect item or genuine product-quality issue.

4. Damaged, incorrect or quality-issue products

If there is damage, breakage, a wrong item or a genuine product-quality issue, contact Aparna's Delish Tasty Foods as soon as possible after delivery or pickup. Please call or send a WhatsApp message promptly and provide the order details, a clear description of the issue and photographs where relevant. Prompt reporting helps the business understand what happened and respond appropriately.

5. Replacement, substitute or refund

For an eligible issue, replacement is the preferred remedy where a suitable replacement can be provided.

If the agreed replacement genuinely cannot be provided, Aparna's Delish Tasty Foods may offer a suitable substitute product that is available at the time, subject to the customer's agreement and any price difference being agreed.

If a suitable replacement or agreed substitute cannot be provided, the business may approve a refund for the affected item or appropriate affected amount. The refund arrangement will be confirmed directly with the customer for the particular case.

6. Contact

For any cancellation, replacement, substitute or refund question, contact Aparna's Delish Tasty Foods using the current contact details on the website.

Nothing in this policy is intended to limit rights that cannot lawfully be excluded.